Terms & Conditions
1. Introduction
Welcome to MedMate. These Terms & Conditions govern your use of our website, products, and services. By accessing or using our platform, you agree to comply with these terms.
Partial Refunds
In certain situations, only partial refunds are granted:
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Items that are not in their original condition, damaged, or missing parts due to reasons not caused by our error
- Items returned more than 30 days after delivery
2. Eligibility
You must be at least 18 years old to use our services. By using MedMate, you confirm that you meet this age requirement.
3. Medical Disclaimer
MedMate provides medicines and health-related products but does not offer medical advice. Always consult a licensed healthcare professional before using any medication.
4. Prescription Requirements
Certain medications require a valid prescription from a certified healthcare provider. We reserve the right to verify prescriptions before processing orders.
5. Orders & Payments
- Orders must be placed through our official website or authorized channels.
- Payments must be made through accepted methods as listed on our website.
- We reserve the right to cancel orders due to unavailability or incorrect information.
- You will receive a gift credit for the value of your return.
- Once received, we will mail you a gift certificate.
If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, we will send a refund to the gift giver instead.
6. Shipping & Delivery
- Delivery times are estimated and may vary due to unforeseen circumstances.
- MedMate is not responsible for delays caused by third-party couriers.
- Customers must provide accurate delivery details; incorrect information may result in delivery failures.
7. Returns & Refunds
- We accept returns only for defective or incorrect products.
- Refund requests must be made within a specified period as stated on our website.
- Opened or used medicines cannot be returned due to safety concerns.
8. Privacy & Data Protection
Your personal information is protected in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your data as described therein.
9. Intellectual Property
All content on the MedMate website, including logos, images, and text, is the property of MedMate and is protected by intellectual property laws.
10. Prohibited Activities
Users must not:
- Misuse our services for illegal activities.
- Provide false or misleading information.
- Attempt to access restricted areas of our website without authorization.
11. Limitation of Liability
MedMate is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
12. Modifications to Terms
MedMate reserves the right to modify these Terms & Conditions at any time. Users will be notified of significant changes.
13. Governing Law
These terms are governed by the laws of the jurisdiction in which MedMate operates. Disputes will be resolved in the applicable courts.
14. Contact Information
For any inquiries regarding these Terms & Conditions, please contact us at medmatelifescience@gmail.com.
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